Already purchased but still being prompted to upgrade? If you subscribed but can't access all content, here are some things to try:
- Make sure you're logged into the correct account that you subscribed under.
- Completely close/kill your app, then relaunch it. This should refresh your connection to the app and force it to acknowledge your shiny new subscription.
- iOS: Go to your More Menu > Restore Purchase to resync your iOS purchase.
- Android: Let us know via the chat or email@example.com so we can resync it for you.
- If you are still experiencing access issues, please email us at firstname.lastname@example.org to let us know!
When reaching out to us about access issues, please include screenshots of your purchase receipt, and of your More Menu > Profile/Settings pages.