If the installation works, but you run into any errors, please close and reopen Anki.

If that doesn’t resolve the issue, below you’ll find some common problems you might encounter when using the Picmonic Anki Add-On, and how to troubleshoot them.

If the Add-On isn't showing the Picmonic pop-up or isn't showing underlined terms:

Make sure you have restarted Anki after installing or updating the Add-On. Any changes made to our Add-On will be applied only once the Anki is restarted.

If you are still experiencing issues, please don't hesitate to shoot us an email to feedback@picmonic.com, click the chat icon at the bottom of your screen, or open your more menu and click "contact us". We're always here to help!

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