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Already purchased but prompted to upgrade through mobile app
Already purchased but prompted to upgrade through mobile app

iOS or Android app access issue

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Written by Erin Sunderlin
Updated over 9 months ago

If you have already purchased a premium subscription but are seeing an upgrade prompt when signing in through the mobile app, please check the following:

  • Ensure that you are logged into the correct account/email that you subscribed under.

  • Close/kill the app, then relaunch it and sign back in.

  • iOS: If you purchased through the iOS app, go to your More Menu and then click "Restore Purchase" to resync your iOS purchase.

If you are still experiencing access issues, please email us at feedback@picmonic.com, reach out through the contact us option on the website, or call our support team at 866-475-4777 option 2 between the hours of 9:00am-5:00pm EST, M-F for assistance.

When reaching out to us about access issues, please include screenshots of your purchase receipt, as well as your More Menu > Profile/Settings pages. 

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