Don’t worry! The Picmonic Team is on the case! Here are a couple of things to try first:
Make sure your device is connected to the internet before downloading a playlist for offline use.
Have enough storage on your device to hold the content and audio within the playlist.
Try downloading a smaller playlist first. Downloads may become problematic with a large playlist.
If you’re still experiencing an issue with Offline Mode, reach out to us at firstname.lastname@example.org or the chat modal on the bottom right of your screen with this information:
Your device & OS information
The app version you are running
The name of the playlist you are trying to download for offline use
Screenshots of the problem
Any other details relating to your issue
Be sure to give us as much of the above details as you can so we can investigate!