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Technical issue with website or feature not working
Technical issue with website or feature not working

Learn steps to take when the site stops working.

Written by Erin Sunderlin
Updated over a week ago

If you are experiencing a technical issue with the website, please try the following:

  • Make sure your device is connected to the internet.

  • Check to verify that your browser is up to date

  • Clear your web browser’s cache & cookies. We strongly recommend using Google Chrome. You can find out how to clear your Google Chrome cache by clicking here.

If you are still experiencing issues, email us at or through the contact us option at the bottom of the page.

To avoid delays in resolving any technical issues, it is very helpful if you include the following information when you reach out:

  • Site Location (include the url to the page)

  • Device Information (Mac or PC, browser and browser version)

  • Estimated time of first encounter of issue

  • Screenshot of what you are seeing

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