Members who are unsuccessful in passing their exam after using Picmonic will be provided complimentary access to a new subscription, equal in length to the subscription that was originally purchased*. In order for this to be accommodated, a member must submit a copy of their score report by emailing picmonicsupport@truelearn.com.

Please note that the pass guarantee does not apply to institutional subscriptions.

The collection of score reports is intended solely for our internal data. Individual results are kept confidential and used strictly for statistical purposes. Our pass guarantee requires that score reports be provided in their entirety. To be accepted, a score report must include a member’s name, exam date, score, and full assessment of performance.

*The pass guarantee applies to subscriptions that are purchased in the duration of 90 days or longer and applies to pass/fail exams only. To qualify, we must be able to verify that a minimum of 50% of the Picmonics in the subscription were watched, that the subscription was started at least 60 days prior to the testing date, and that the subscription did not expire more than 30 days prior to the testing date. Only one pass guarantee can be honored per subscription that is purchased. Subscriptions that are purchased institutionally do not qualify for the pass guarantee. Score reports must include the exam taker’s name, score, and date of exam in order to be considered for the pass guarantee. Picmonic does not offer a money-back guarantee.