If you have purchased a premium subscription but are receiving a prompt to upgrade, there could be several reasons you are seeing this:
Prompt to upgrade on home screen:
You may be logged in under a different account email than that through which you purchased. To see what email you are signed in under:
Through the website, click "... More" in the left hand navigation menu, then click "Edit Profile".
From the mobile app, click "..." in the bottom right corner of your screen, then click "My Account".
If you purchased through the iOS app, you may need to restore your purchase. To do this, from within the app, click "..." in the bottom right corner of your screen, click "My Account", then scroll down to the bottom and click "Restore Purchase". Clicking "Restore Purchase" will only refresh the purchase within the app - this will not cause you to be charged again.
Prompt to upgrade when trying to view specific Picmonics:
You will only have access to viewing Picmonics that are included in your premium subscription. If you click to view a Picmonic and receive a message that you need to upgrade to view it, it may be one that you are not currently subscribed to. Why would this happen?
If you previously had a subscription to a different market, it may still be set as visible in your account. If you reach out to our support team, we can remove any subscriptions showing visible within your account that you do not have access to, to prevent you from running into this issue.
You may have had a subscription to a different market previously, and are now attempting to access Picmonics you watched when that subscription was active.
Picmonics links can found through internet searches or by the sharing of urls. If you access a Picmonic through an internet search or through a url that was shared and receive this message, it is likely that this Picmonic is not included in your subscription.
Your field of study may be set incorrectly. To verify what your field of study is set to:
Through the website, click "... More" in the left hand navigation menu, then "Edit Profile".
From the mobile app, click "..." in the bottom right corner of your screen, then click "My Account".
If you need additional assistance, please reach out to our support team through the "Contact Us" option on the website. Please include a screenshot of your profile page and the upgrade prompt you are seeing.